Frequently asked questions
How do I send money with FlashPay?
Simply log into the FlashPay app or website, enter the recipient’s details, choose the amount, select your payment method, and confirm. You’ll receive a confirmation and tracking info instantly.
What are the transfer limits for FlashPay?
Transfer limits vary by country and verification level. For most users, you can send up to $2,999 per day and $10,000 per month. Higher limits may be available upon completing additional verification.
Is the FlashPay service on a mobile app?
Yes. You can download the FlashPay app on both iOS and Android.
How do I cancel my money transfer with FlashPay?
You can cancel a transfer only if it has not yet been processed. Go to your transaction history and select “Cancel.” If the option is not available, please contact our support team immediately.
How long do refunds take?
Refunds typically take 3–7 business days to reflect, depending on your payment method and bank processing times.
How do I change the name of the recipient of my transfer?
Once a transfer is submitted, recipient details cannot be changed for security reasons. You will need to cancel the transfer (if still pending) and create a new one with the correct information.
How long do FlashPay transfers take?
Most transfers are delivered within minutes to a few hours, depending on the recipient country, payout method, and verification status.
How do I create a FlashPay account?
Visit our website or download the app, click ‘Sign Up,’ and enter your details. You’ll receive a confirmation email to activate your account.
How do I close my FlashPay account?
Contact our support team via the app or email to request account closure. Ensure all pending transactions are completed or canceled before the request.
What are my payment options?
We accept bank transfers, debit/credit cards, and mobile wallet top-ups (depending on your country of residence).
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