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Frequently asked questions

How do I send money with FlashPay?

Simply log into the FlashPay app or website, enter the recipient’s details, choose the amount, select your payment method, and confirm. You’ll receive a confirmation and tracking info instantly.

What are the transfer limits for FlashPay?

Transfer limits vary by country and verification level. For most users, you can send up to $2,999 per day and $10,000 per month. Higher limits may be available upon completing additional verification.

Is the FlashPay service on a mobile app?

Yes. You can download the FlashPay app on both iOS and Android.

How do I cancel my money transfer with FlashPay?

You can cancel a transfer only if it has not yet been processed. Go to your transaction history and select “Cancel.” If the option is not available, please contact our support team immediately.

How long do refunds take?

Refunds typically take 3–7 business days to reflect, depending on your payment method and bank processing times.

How do I change the name of the recipient of my transfer?

Once a transfer is submitted, recipient details cannot be changed for security reasons. You will need to cancel the transfer (if still pending) and create a new one with the correct information.

How long do FlashPay transfers take?

Most transfers are delivered within minutes to a few hours, depending on the recipient country, payout method, and verification status.

How do I create a FlashPay account?

Visit our website or download the app, click ‘Sign Up,’ and enter your details. You’ll receive a confirmation email to activate your account.

How do I close my FlashPay account?

Contact our support team via the app or email to request account closure. Ensure all pending transactions are completed or canceled before the request.

What are my payment options?

We accept bank transfers, debit/credit cards, and mobile wallet top-ups (depending on your country of residence).

How do I add a new payment method?

Go to your account settings > Payment Methods > Add New. Follow the prompts to link your preferred bank or card securely.

How do I change my password?

How do I reset my password?

Click “Forgot Password” on the login screen, enter your email, and follow the instructions in the reset email.

What currencies will my recipients receive?

Recipients typically receive funds in their local currency, such as GHS (Ghanaian Cedi), NGN (Nigerian Naira), etc., depending on the destination country.

How long does it take my beneficiary to receive money?

Delivery times range from instant to a few hours, based on the payout method and location.

How do I use MyFlashPay?

Log in, add your recipient, choose the amount and payment method, then confirm your transaction. You can also track and manage all transfers through your dashboard.

How does MyFlashPay protect your money?

We use bank-grade encryption, two-factor authentication (2FA), and compliance with global financial regulations to keep your data and money safe.

Are money transfer apps safe?

Yes, when used responsibly. MyFlashPay uses secure infrastructure and verified partners to ensure a safe transaction process. Always double-check recipient details before sending.

How much can I send?

Limits depend on your location and verification level. You can start with lower daily limits and increase them by completing identity verification.

Can I send multiple payments?

Yes. You can send multiple payments to different recipients or the same recipient at different times, with each transfer tracked separately.

Can I schedule payments?

Scheduled payments are coming soon. You’ll be able to set recurring or future-dated transfers from your dashboard.

How do money transfer apps work?

Money transfer apps link to your bank or card, allowing you to send funds digitally to a recipient’s account or mobile wallet.

What happens if there is an issue with my money transfer?

Contact our support immediately via chat or email. We’ll investigate and resolve issues quickly, whether it’s a delay, wrong recipient, or payment error.